It's the little things. David and Lawrence explore the importance of customer service jobs and the lessons and skills you gain. They also delve into their experiences working in the industry and reflect on when they delivered excellent customer service before finding their respective careers. Later, David and Jingfeng chat with Lawrence Kirtiadi (MEng '15, BSc '12), Territory Manager at Bellgro Health and Wellness. With a background in engineering, Kirtiadi discusses what influenced his decision to switch to sales and the importance of finding a mentor to aid you in your career journey. He also shares his thoughts on networking and what you should really be taking away from each connection you make.